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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern W H Peplow (Worcester) Ltd relationship with you in relation to this website. The term ‘W H Peplow (Worcester) Limited ’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 25 High Street, Worcester, WR1 2QL. Our company registration number is 00469119. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without W H Peplow (Worcester) Ltd prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales. Pricing In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we will have the right to refuse or cancel any orders listed at the incorrect price whether or not your order has been confirmed, if the credit card has already been charged we will immediately credit your card account with the amount in value of the incorrect price (including delivery charges). On your order you must provide us with exact billing address and supply a contact telephone number which will be the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. Delivery All items will be delivered free of charge via Royal Mail Recorded Delivery. The goods should be delivered within three to five working days from the date of dispatch. If your item is in stock and you order before 1pm we will post it out on the same day. Returns Whilst we are sure you will be completely satisfied with your purchase, we understand there is sometimes the need to return an item for an exchange or a full refund. If you need to do this, please email us to arrange a refund/exchange within 7 days of receipt of goods. You are responsible for the postal charges, unless the item is faulty, and also for ensuring it gets to us. We are not responsible for any items that go missing whilst being returned to us. All items must be returned in their original packaging and in their original condition. Once the item is received and checked, we will exchange the item as per your request, or issue a refund. Items must be returned within 14 days for exchange/refund. Extended terms during the Christmas period – check website for details. Please note – we can not accept earrings for return unless they are deemed to be faulty. This is due to health and safety reasons Order cancellation If you wish to cancel your order after placing it please email us and we will issue a full refund. If the items have already been dispatched then you will be responsible for the the return delivery costs.


WEEE Regulations

You can now recycle your old electricals with us

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

We are pleased to offer our customers the chance to recycle their old electrical items. If you have bought a new electrical item from us, you may send us your old one (please make sure it is the same type ie if you bought a watch operated by battery you must send us your old watch). Just send the item, within 28 days of your new purchase to:


W H Peplow Ltd

25 High Street




Please note you will be liable for the postage costs to send to us.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.


Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.