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Delivery & Returns

All full priced items over £25 will be delivered free of charge via Royal Mail Recorded Delivery. The goods should be delivered within three to five working days from the date of dispatch. Next working day UK delivery will be charged £9.95 if placed before 4:00pm European Union £14.95 USA & Canada and Rest of the World £25.00 for international tracked and signed for.



If, for any reason, you are unhappy with your purchase, you can return it to us, in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund* for the price you paid for the item. For sale items, the policy is 15 days to return.


If you are returning an item please ensure it is returned in its original packaging with all booklets, guarantees and product tags.


Returns should be send via an insured and traceable method, such as Royal Mail Recorded or Special Delivery as we cannot be held liable for any items which do  not reach us.


Please allow up to 5 working days after receipt for all refunds and exchanges to be processed.


Please send all refunds to the following address:




Peplow WEB


25 High Street








This does not affect your statutory rights.


In the unlikely event you are returning an item to us due to a manufacturing fault we will issue you will a full refund and reimburse you for the return postage once we have seen proof of postage.


For orders under £1,000 the return cost is covered by the customer, Orders over £1,000 we will cover the cost to return, using Royal Mail Special Delivery up to £10. Please note that any additional insurance taken out is at the customers’ expense.

*Full refunds are discretionary to the company but do not effect your statutory rights.

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